{"id":1090,"date":"2021-11-02T07:35:08","date_gmt":"2021-11-02T07:35:08","guid":{"rendered":"https:\/\/tbbmortgage.com\/?page_id=1090"},"modified":"2021-11-04T09:55:45","modified_gmt":"2021-11-04T09:55:45","slug":"complaints-process","status":"publish","type":"page","link":"https:\/\/tbbmortgage.com\/?page_id=1090","title":{"rendered":"Complaints Process"},"content":{"rendered":"\n<div class=\"container\">\n    <div class=\"tbb_lifecover\">\n        <h5 class=\"text-center\">Unhappy with our financial advice service? please contact your financial\n            adviser\n            so we will put things right.<\/h5>\n        <p>\n            If you wish to make a complaint, or do not feel comfortable discussing your concerns with your\n            financial adviser, you can contact us as follow:\n        <\/p>\n        <ul>\n            <li>Call us on +64 9 415 8896 between the hours of 9:30am \u2013 5:30 pm Monday to Friday.<\/li>\n            <li>Email us at info@tbbmortgage.com<\/li>\n        <\/ul>\n    <\/div>\n\n    <div class=\"tbb_lifecover\">\n        <h6 class=\"text-center\">If we are unable to resolve your complaint<\/h6>\n        <p>\n            We expect that our response to you will have addressed the concerns you have raised. If you feel\n            that your concerns have not been appropriately considered, we invite you to submit any further\n            information for consideration.\n        <\/p>\n        <p>\n            If we are unable to resolve your complaint despite our best efforts, you can contact our external\n            dispute resolution scheme, who provides a free and independent dispute resolution service.\n            The contact details for our external dispute resolution service provider are:\n        <\/p>\n\n        <p>\n            <b>Financial Services Complaints Ltd (FSCL)<\/b><\/br>\n            Level 4, 101 Lambton Quay<\/br>\n            Wellington 6011<\/br>\n            Phone: 0800 347 257<\/br>\n            Website: www.fscl.org.nz\n        <\/p>\n\n    <\/div>\n\n    <div class=\"tbb_lifecover\">\n        <h6 class=\"text-center\">If we are unable to resolve your complaint<\/h6>\n        <p>\n            We expect that our response to you will have addressed the concerns you have raised. If you feel\n            that your concerns have not been appropriately considered, we invite you to submit any further\n            information for consideration.\n        <\/p>\n        <p>\n            If we are unable to resolve your complaint despite our best efforts, you can contact our external\n            dispute resolution scheme, who provides a free and independent dispute resolution service.\n            The contact details for our external dispute resolution service provider are:\n        <\/p>\n\n        <p>\n            <b>Financial Services Complaints Ltd (FSCL)<\/b><\/br>\n            Level 4, 101 Lambton Quay<\/br>\n            Wellington 6011<\/br>\n            Phone: 0800 347 257<\/br>\n            Website: www.fscl.org.nz\n        <\/p>\n\n    <\/div>\n\n\n\n\n<\/div>\n\n<style>\n    @media only screen and (max-width: 600px) {\n        .text-center {\n            font-size: 0.6em !important;\n        }\n    }\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Unhappy with our financial advice service? please contact your financial adviser so we will put things right. If you wish to make a complaint, or do not feel comfortable discussing your concerns with your financial adviser, you can contact us as follow: Call us on +64 9 415 8896 between [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":858,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1090","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Process - TBB Mortgage Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tbbmortgage.com\/?page_id=1090\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Process - TBB Mortgage Ltd\" \/>\n<meta property=\"og:description\" content=\"Unhappy with our financial advice service? please contact your financial adviser so we will put things right. If you wish to make a complaint, or do not feel comfortable discussing your concerns with your financial adviser, you can contact us as follow: Call us on +64 9 415 8896 between [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tbbmortgage.com\/?page_id=1090\" \/>\n<meta property=\"og:site_name\" content=\"TBB Mortgage Ltd\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-04T09:55:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2020\/09\/privacy_policy.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1950\" \/>\n\t<meta property=\"og:image:height\" content=\"1301\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090\",\"url\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090\",\"name\":\"Complaints Process - TBB Mortgage Ltd\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tbbmortgage.com\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/privacy_policy.jpg\",\"datePublished\":\"2021-11-02T07:35:08+00:00\",\"dateModified\":\"2021-11-04T09:55:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090#primaryimage\",\"url\":\"https:\\\/\\\/tbbmortgage.com\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/privacy_policy.jpg\",\"contentUrl\":\"https:\\\/\\\/tbbmortgage.com\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/privacy_policy.jpg\",\"width\":1950,\"height\":1301},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/?page_id=1090#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tbbmortgage.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints Process\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/#website\",\"url\":\"https:\\\/\\\/tbbmortgage.com\\\/\",\"name\":\"TBB Mortgage Ltd\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tbbmortgage.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/#organization\",\"name\":\"TBB Mortgage Ltd\",\"url\":\"https:\\\/\\\/tbbmortgage.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tbbmortgage.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/cropped-\u6052\u76db\u4fe1\u8d37\u6a2a\u6807PNG.png\",\"contentUrl\":\"https:\\\/\\\/tbbmortgage.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/cropped-\u6052\u76db\u4fe1\u8d37\u6a2a\u6807PNG.png\",\"width\":5472,\"height\":1308,\"caption\":\"TBB Mortgage Ltd\"},\"image\":{\"@id\":\"https:\\\/\\\/tbbmortgage.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints Process - TBB Mortgage Ltd","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tbbmortgage.com\/?page_id=1090","og_locale":"en_US","og_type":"article","og_title":"Complaints Process - TBB Mortgage Ltd","og_description":"Unhappy with our financial advice service? please contact your financial adviser so we will put things right. If you wish to make a complaint, or do not feel comfortable discussing your concerns with your financial adviser, you can contact us as follow: Call us on +64 9 415 8896 between [&hellip;]","og_url":"https:\/\/tbbmortgage.com\/?page_id=1090","og_site_name":"TBB Mortgage Ltd","article_modified_time":"2021-11-04T09:55:45+00:00","og_image":[{"width":1950,"height":1301,"url":"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2020\/09\/privacy_policy.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tbbmortgage.com\/?page_id=1090","url":"https:\/\/tbbmortgage.com\/?page_id=1090","name":"Complaints Process - TBB Mortgage Ltd","isPartOf":{"@id":"https:\/\/tbbmortgage.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/tbbmortgage.com\/?page_id=1090#primaryimage"},"image":{"@id":"https:\/\/tbbmortgage.com\/?page_id=1090#primaryimage"},"thumbnailUrl":"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2020\/09\/privacy_policy.jpg","datePublished":"2021-11-02T07:35:08+00:00","dateModified":"2021-11-04T09:55:45+00:00","breadcrumb":{"@id":"https:\/\/tbbmortgage.com\/?page_id=1090#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tbbmortgage.com\/?page_id=1090"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tbbmortgage.com\/?page_id=1090#primaryimage","url":"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2020\/09\/privacy_policy.jpg","contentUrl":"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2020\/09\/privacy_policy.jpg","width":1950,"height":1301},{"@type":"BreadcrumbList","@id":"https:\/\/tbbmortgage.com\/?page_id=1090#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/tbbmortgage.com\/"},{"@type":"ListItem","position":2,"name":"Complaints Process"}]},{"@type":"WebSite","@id":"https:\/\/tbbmortgage.com\/#website","url":"https:\/\/tbbmortgage.com\/","name":"TBB Mortgage Ltd","description":"","publisher":{"@id":"https:\/\/tbbmortgage.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tbbmortgage.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/tbbmortgage.com\/#organization","name":"TBB Mortgage Ltd","url":"https:\/\/tbbmortgage.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tbbmortgage.com\/#\/schema\/logo\/image\/","url":"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2022\/01\/cropped-\u6052\u76db\u4fe1\u8d37\u6a2a\u6807PNG.png","contentUrl":"https:\/\/tbbmortgage.com\/wp-content\/uploads\/2022\/01\/cropped-\u6052\u76db\u4fe1\u8d37\u6a2a\u6807PNG.png","width":5472,"height":1308,"caption":"TBB Mortgage Ltd"},"image":{"@id":"https:\/\/tbbmortgage.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/pages\/1090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1090"}],"version-history":[{"count":4,"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/pages\/1090\/revisions"}],"predecessor-version":[{"id":1098,"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/pages\/1090\/revisions\/1098"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=\/wp\/v2\/media\/858"}],"wp:attachment":[{"href":"https:\/\/tbbmortgage.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}