Unhappy with our financial advice service? please contact your financial adviser so we will put things right.
If you wish to make a complaint, or do not feel comfortable discussing your concerns with your financial adviser, you can contact us as follow:
- Call us on +64 9 415 8896 between the hours of 9:30am – 5:30 pm Monday to Friday.
- Email us at info@tbbmortgage.com
If we are unable to resolve your complaint
We expect that our response to you will have addressed the concerns you have raised. If you feel that your concerns have not been appropriately considered, we invite you to submit any further information for consideration.
If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, who provides a free and independent dispute resolution service. The contact details for our external dispute resolution service provider are:
Financial Services Complaints Ltd (FSCL) Level 4, 101 Lambton Quay Wellington 6011 Phone: 0800 347 257 Website: www.fscl.org.nz
If we are unable to resolve your complaint
We expect that our response to you will have addressed the concerns you have raised. If you feel that your concerns have not been appropriately considered, we invite you to submit any further information for consideration.
If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, who provides a free and independent dispute resolution service. The contact details for our external dispute resolution service provider are:
Financial Services Complaints Ltd (FSCL) Level 4, 101 Lambton Quay Wellington 6011 Phone: 0800 347 257 Website: www.fscl.org.nz